Intercom integration
Conversation volume, response time and satisfaction in Swoop panels — answered by the support team behind the change.
Support already knows. A volume spike is rarely a mystery to the people answering it — it is a mystery only to everyone else, and it usually stays that way until somebody asks.
Intercom metrics Swoop can read
Read-only, and only what you point it at.
- Conversations opened by day
- Conversations closed by day
History arrives on connect. Intercom hands over past values, so signals can appear on the first sync.
Goals from Intercom numbers
Swoop proposes each one with your own baseline in it. Nothing is asked of anyone until you accept.
What it asks, and who it asks
Phrased from the change, never from a theory about the cause — a leading question buys agreement instead of information.
The signal
Conversations opened jump above the weekly norm
It asks
“What are people writing in about this week?”
Routed to: The support team on shift
The signal
Reply time lengthens while volume is flat
It asks
“What's making these harder to answer than usual?”
Routed to: Support, and the engineers they escalate to
The signal
Closed conversations fall behind opened ones
It asks
“What's getting stuck, and what would unstick it?”
Routed to: Support leads
Usually answered by: Support agents and their leads — the fastest, least-used source of product truth in most companies. Answering is free on every plan — you are never billed for the people who reply.
Connecting it
A couple of minutes. Sign in with Intercom and pick nothing — the token knows which workspace it belongs to. Or paste one from the developer hub.
- 01Access token
Intercom: Settings → Developers → Developer Hub → your app → Authentication. Read access to conversations.
- 02Regionoptional
us, eu or au — matches where your Intercom workspace is hosted.
- 03Choose what it may watch
Every source states what it is allowed to look at. Ingesting everything available is how this becomes another dashboard nobody opens.
Credentials are encrypted and used read-only — nothing is ever written back to Intercom. Answers are synthesized by an open-weights model on Amazon Bedrock, so no foundation-model vendor sees your data; Enterprise runs that model in your own AWS account.
Include Intercom metrics in Swoop panels
Free to start, and you only pay for panels that answer.
Start free